Lesson 3 of 5

Phone and WhatsApp manners at work

Simple rules that make employers trust you more.

3 min +10 points

Your phone at work

Keep it on silent while working.
Don't take personal calls in front of customers. Step away if it is urgent.
Never film customers, guests or patients.

WhatsApp with your employer

Start with a greeting: "Good morning sir."
Write short, clear messages. One topic per message.
Use voice notes only if your employer is okay with them.
Reply to work messages within a few hours.
Don't send forwards, jokes or late-night messages.

Taking leave or running late

Message before your shift, not after: "Good morning sir, I have fever today and cannot come. I will be back tomorrow. Sorry for the trouble." Clear and early messages build trust.

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Quick check

Get 2 of 3 right to finish this lesson.

1 You are sick and cannot come to work. When should you inform?

ABefore your shift starts BAfter the shift is over CNext week

2 Which WhatsApp message is best to your supervisor?

A"hi" at midnight B"Good morning sir, I will reach 15 minutes late due to traffic." CA funny forward

3 A famous guest is at your hotel. Can you film them?

AYes, for your status BNo, never film customers or guests COnly for a few seconds

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